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The English version follows the Japanese translation below. If there is any conflict or difference between the English version and the Japanese translation, the English version prevails. This Japanese translation is for reference purposes only.
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WE HAVE MADE SOME UPDATES TO OUR ADS MASTER SERVICES AGREEMENT.Â
THE FULLY UPDATED AGREEMENT IS BELOW.
X MASTER SERVICES AGREEMENT
BEFORE YOU PARTICIPATE IN ANY X PROGRAM, PLEASE READ THE TERMS OF THIS X MASTER SERVICES AGREEMENT. BY USING THE APPLICABLE X PROGRAM, ENTERING INTO AN INSERTION ORDER OR OTHER ORDER FORM REFERENCING THIS MASTER SERVICES AGREEMENT, AND/OR BY CLICKING A BUTTON AND/OR CHECKING A BOX INDICATING YOUR ACCEPTANCE, YOU AGREE TO THE TERMS OF THIS MASTER SERVICES AGREEMENT.
1. INTRODUCTION AND DEFINITIONS. We provide you and, if applicable, Authorized Users, access to our products, services, code, and/or software in connection with the applicable X program (each a âProgram(s)â) for your use, subject to your acceptance of and compliance with this Master Services Agreement (the âMSAâ), the terms and conditions, if any, of the Programs in which you participate (each, âProgram T&Csâ), as such terms are updated from time to time, and the terms and conditions of any applicable insertion order(s) that you or your Affiliate(s) enter into that specifically references this MSA (each an âInsertion Orderâ or âIOâ) (collectively, the âAgreementâ). In the Agreement, (i) âwe,â âus,â and âourâ mean X Asia Pacific Internet Pte. Ltd., a company incorporated under the laws of Singapore with an address at 138 Market Street, CapitaGreen #21-04, Singapore 048946 (âXâ), (ii) a âX Company(ies)â means X, an Affiliate of X, or an authorized reseller of X, (iii) âX Entitiesâ means the X Companies and their respective officers, directors, consultants, contractors, agents, attorneys, employees, third-party service providers, and third parties distributing your X Ads (defined below in the X Ads Program T&Cs) via the X Network, (iv) âX Serviceâ means the real-time information service, commonly referred to as âX,â which includes the services currently provided by the X Companies at its websites and X-owned, operated and/or controlled mobile applications and social plug-ins and application programming interfaces (âAPI(s)â) that are owned, operated, authorized, or hosted by or for X, including the X Network and applicable Programs, (v) âX Networkâ means the network of advertising channels, including all forms of media, applications, and devices, through which we may distribute ads, in any medium now known or hereafter developed, (vi) âX Codeâ means proprietary software code and related tools that we may offer or otherwise make available to you in connection with a Program, or that are part of such Program, (vii) âyouâ and âyourâ mean the company, organization and/or entity electronically accepting the Agreement, or the company, organization and/or entity named in an Insertion Order, and any of its Affiliates that execute an Insertion Order for any Program, (viii) âAffiliate(s)â means, with respect to a company, organization, and/or entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such entity, (ix) âAuthorized User(s)â means your agents, representatives, contractors, and any person or entity acting or apparently acting on your behalf, and your Affiliates that access a Program without executing their own separate Insertion Order, (x) âMaterialsâ means, individually and collectively, all information you provide, use, or approve in connection with the Agreement, including all creative, hashtags, content, URLs, titles, descriptions, trademarks, listings, search keywords, ad target options, domain names, content of X Ads and all related materials and metadata, data, data feeds, and targeting parameters, and (xi) âLawsâ means applicable law, statute, directive, ordinance, treaty, contract, regulation. To the extent that we disclose to you any data of users located in the European Union, EFTA States, or the United Kingdom pursuant to the Agreement, such user data is controlled by X Internet Unlimited Company (âXIUCâ), an Irish registered company. XIUC has authorized X to make these disclosures on its behalf to the extent that they occur pursuant to the Agreement. Additionally, without prejudice to any of our obligations hereunder, if pursuant to the Agreement you disclose to us any personal data (as defined by EU law) relating to individuals who live in the European Union, EFTA States, or the United Kingdom and we do not process such personal data as your processor, XIUC shall be the controller of such data for the purpose of EU law. Terms used but not defined in this MSA will have the meanings given to such terms in any Program T&Cs or Insertion Order, as applicable. Terms used in any Program T&Cs or Insertion Order, but not defined therein, will have the meanings given to such terms in this MSA or other Program T&Cs, as applicable. All definitions set forth herein apply both to their singular and plural forms, as the context may require.
2. CHARGES, FEES, PAYMENT AND TAXES. For any Program in which you participate, you will pay us for all charges and fees you incur in connection with each Program in the currency set forth on the applicable Insertion Order or in your online X Ads account. Our measurements are the definitive measurements under the Agreement and will be used to calculate your charges. If an Insertion Order with us is applicable, the X Company identified on such Insertion Order will submit an invoice to you at the email address on the applicable Insertion Order, and, unless otherwise set forth on the applicable Insertion Order, you will pay all undisputed charges in full within sixty (60) days of the invoice date. If payment by credit card or charge card ("Credit Card") is applicable, you authorize us to charge your Credit Card for any and all amounts and fees you incur in connection with applicable Programs, including recurring payments, within the limits of the total budget and/or daily maximum amount you indicated, if applicable. The types of Credit Cards that we accept and the timing of the billing of the charges and fees may vary according to the Program. The issuer of your payment method may impose additional requirements and/or other charges. You are responsible for keeping your Credit Card information (including your name, address, card or account number, CVV number and expiration date, as applicable) on file with us current, and you also authorize us to update your Credit Card information with data we obtain from your financial institution, the issuer of your Credit Card, or from a payment network, including but not limited to Mastercard, American Express, or Visa. You authorize us, subject to Laws, (i) to retain your Credit Card information for as long as is necessary to meet all of your payment obligations to us or until such time as you revoke this authorization in accordance with procedures prescribed by us, whichever is later, and (ii) to share your Credit Card and related billing and payment information with companies who work on our behalf, such as payment processors and/or credit agencies, for all purposes reasonably associated with acceptance of Credit Cards, including fraud detection, verifying credit, effecting payment, and servicing your account. Any revocation by you of this authorization will become effective when all charges and fees associated with your use of the Programs have been fully satisfied. Your revocation of this authorization will have no effect on your liability for incurred charges and fees through your participation in a Program. If you have been provided with a line of credit for a Program by us, we may, in our sole discretion, extend, revise or revoke credit at any time. If we agree to your request to send an invoice to a third party on your behalf, you agree to remain responsible and liable for payment, and if such third party does not pay the invoice within the sixty (60) daysâ payment period, you will immediately pay all such amounts to us. Any late payments may accrue interest equal to one- and one-half percent (1.5%) per month, or the maximum amount allowable under Laws, whichever is less, compounded monthly. Further, if you fail to make any payment as set forth herein, you will pay all reasonable expenses (including attorneysâ fees) incurred by us in collecting such charges. Any disputes about charges to your account(s) must be submitted to us in writing within sixty (60) days of the date you incurred such charge, otherwise you waive such dispute and such charge will be final and not subject to dispute. All payments of service fees, unused promotional credits, and initial deposit(s) are non-refundable and our property. Charges and fees do not include any applicable sales, use, value-added, withholding, excise, or any other taxes or government charges, which are payable by you and are in addition to any amounts due to us hereunder. If withholding taxes are imposed by any jurisdiction on the transactions described in the Agreement, you will pay such taxes such that we receive the full amount invoiced, without offset or deduction, and you will promptly provide to us the applicable certificates and receipts regarding such remittances. In addition, a surcharge may be applied to recover costs associated with Digital Services Tax (DST) or similar jurisdiction-specific taxes or regulatory fees incurred by X for ad distribution in certain jurisdictions. This surcharge will appear as a separate line item on your invoice, where applicable, and will be calculated as a percentage of applicable charges, as determined by X in its sole discretion. X may adjust this surcharge at any time, without prior notice, in response to increased tax or fee rates or related administrative costs. If a credit balance remains in your account(s) (other than unused promotional credits and initial deposits) after the end of the applicable campaign, we will attempt to refund any portion of such balance that may be owed to you, including any credit memos. If we are unable to refund any such balance using your email address on file with us, we will dispose of the balance pursuant to Laws and our Policies and procedures.
3. ACCESS AND RESTRICTIONS. You will not: (i) use any automated means, including agents, robots, scripts, or spiders to access, monitor, scrape, or manage your account(s) with us, or to access, monitor, scrape or copy the X Service or X systems or any data therein, except those automated means expressly made available by us or authorized by us in advance in writing (e.g., third-party tools or APIs approved by us); (ii) bypass any robot exclusion headers on the X Service (including using any device, software, or routine to accomplish that goal); (iii) sell third party ads or otherwise make them available by way of your use of the X Service without our prior written consent; (iv) interfere or attempt to interfere with the proper working of the X Service, Programs, or X systems; (v) use or combine our Programs with software offered under any open source license which creates any obligations with respect to our Programs contrary to the Agreement, or purport to grant to any third party any rights to, or immunities under, our intellectual property or proprietary rights in the Programs; or (vi) make available to us or our Affiliates any personal data of visitors, users, or customers of your website(s) in connection with your access or use of our Programs, except as expressly permitted in Program T&Cs. Our Programs, including your password(s) related to your account(s), may not be used by, or made available to, any third party, except Authorized Users. You will promptly notify us in writing if you become aware of a potential breach of security relating to your account(s) with us (e.g., the unauthorized disclosure or use of your username or password). Authorized Users must comply with the Agreement and you are and shall remain responsible and liable for their acts and omissions in connection with the Agreement, and any charges, costs, fees, or expenses they may accrue. In order to improve our Programs, we may allow for the testing of traffic, implementations, and/or features, and unless we agree otherwise, you agree to pay for all charges as set forth in the applicable Insertion Order or your online account (e.g., engagement, impressions, clicks) during those tests. We may also redesign or modify the organization, specifications, structure, and/or appearance of any location where your X Ads may be displayed. Your participation in each Program is subject to our policies as updated from time to time, including our Privacy Policy (https://x.com/privacy), Terms of Service (https://x.com/tos), X Ads Policy Guidelines (https://x.com/adspolicy), and the policies of any X Entity (collectively, the âPoliciesâ) (or available at any successor websites or locations). The X Companies, at our sole discretion, may provide free engagements, impressions, ads, credits, and/or discounts, including in connection with contests, incentives, promotions, or donations, all of which, if so provided, unless otherwise stated by us, shall be subject to the Agreement.
4. YOUR SITE AND MATERIALS. We are not responsible for any aspect of your or any third-party website(s) or application(s), or for any content with which the Materials may be associated. You represent, warrant, and covenant that: (i) all Materials are, and will be updated to remain, current and accurate; and (ii) your Materials are either original to you or you have secured all necessary rights, consents, waivers and licenses for their use as contemplated by the Agreement, and you are responsible for all royalties, payments, and fees with respect thereto (e.g., performing rights society fees).
5. USE OF MATERIALS. In order to participate in any Program, you grant the X Entities a non-exclusive, fee-free, royalty-free, worldwide license to: (i) use, copy, adapt, reformat, recompile, truncate, and/or edit any part of the Materials for public performance, public display, and distribution; (ii) access, index, and cache the website(s) to which your X Ads link, or any portion thereof, by any means, including web spiders and/or crawlers; and (iii) distribute your X Ads through the X Network. None of the X Entities will have any liability for your X Ads or Materials and may refuse, reject, cancel, suspend, or remove any X Ad, Materials, or space reservation at its discretion at any time. Your X Ads may be subject to inventory availability, and the final decision as to ad relevancy is at our discretion.
6. CONFIDENTIALITY. âConfidential Informationâ means any information disclosed by one party to the other, either directly or indirectly, in writing, orally, or by inspection of tangible objects, other than information that the receiving party can establish: (i) was publicly known and made generally available in the public domain prior to the time of disclosure; (ii) becomes publicly known and made generally available after disclosure other than through the receiving partyâs action or inaction; or (iii) is in the receiving partyâs possession, without confidentiality restrictions, prior to the time of disclosure, as shown by the receiving partyâs files and records. The receiving party will not at any time: (a) disclose or otherwise make available to any person or entity any Confidential Information (other than to those of your employees and Authorized Users who are bound in writing by use and confidentiality restrictions which are no less protective of us than those contained in the Agreement and who have a legitimate need to know such Confidential Information in connection with the Agreement); or (b) access, use, reproduce, or copy any Confidential Information, except as necessary in connection with the purpose for which such Confidential Information is disclosed and in accordance with the Agreement. The receiving party will take all measures to protect the secrecy of, and to avoid disclosure and unauthorized use of, the Confidential Information. If required by Laws to disclose Confidential Information, the receiving party may do so provided that: (1) the receiving party gives the disclosing party prompt written notice of such requirement prior to such disclosure; (2) at the disclosing partyâs request, the receiving party assists the disclosing party in obtaining an order protecting the Confidential Information from public disclosure; and (3) any such disclosure is limited to the minimum extent necessary to comply with the legal requirement. All Confidential Information will remain the disclosing partyâs personal property, and all documents, electronic media, and other items containing or relating to any Confidential Information must be delivered to the disclosing party, destroyed, or uninstalled immediately upon request, provided, however the foregoing shall not apply to Confidential Information stored on the receiving partyâs back-up systems provided that the Confidential Information is kept in confidence, back-up systems are not readily accessible to general users, and the Confidential Information on such systems is overwritten in the ordinary course of business. Nothing contained in the Agreement will prevent either party from complying with applicable privacy laws and regulations, and if there is any conflict between the Agreement and the terms of the applicable X Company privacy policy (âPrivacy Policyâ) (as posted on or linked from the X Service), the Agreement will control. You will not access or use any Program under the Agreement in a way that causes us to violate our Privacy Policy. Notwithstanding anything to the contrary in the Agreement, all data and information gathered or received by us in connection with providing the Programs and all information described in the applicable Privacy Policy may be shared with and used by (x) the X Entities (and you acknowledge the country of the X Entity receiving the data or information may not afford the same level of protection of such data as the country in which the data or information was collected), and/or (y) certain selected third parties only in aggregated and anonymous form. Nothing contained in this Agreement shall prevent us from complying with legal transparency requirements (such as the ones provided by the EU Digital Services Act) or otherwise promote transparency to the public about the use of the Programs, the X Service and the X Network, including to publicly disclose certain information about your Materials such as (i) identifying you, a Representative or another third-party, if applicable, as responsible for the Materials that are distributed through the Ads; (ii) your ad target options and targeting parameters; and (iii) certain metrics and data about your campaign performance. To the extent that any personal data is acquired and processed by us in the provision of the Programs, this data will be processed at all times by us, X Asia Pacific Internet Pte. Ltd., as a data processor on behalf of X Internet Unlimited Company, a X Company registered under the laws of Ireland. Neither you nor we may issue any press release or other public statement regarding the Agreement, the Programs, or the other party without the otherâs prior written consent, except that X may use your trademarks, logos or other indicia of origin associated with you solely for the purpose of indicating that you are a client of X.
7. BETAS. XÂ may, at its sole discretion and upon your acceptance, provide you with early access to non-generally available alphas, betas, research studies, pilots, marketing services and/or other programs from time to time (âBeta(s)â). All Betas will be considered X Confidential Information. You agree that participation in any Beta will assist X in research, analyzing and validating some existing and/or prospective programs, products and/or tools, and that if you provide X with any comments, feedback or other information to assist X in evaluating and improving such programs, products and/or tools (âFeedbackâ), X will be free to use the Feedback now or in the future in any way without any compensation or obligation to you or any third party. For clarification, Feedback does not include, and X will not use, your name or publicly disclose your Beta performance results.
8. REPRESENTATIONS. You represent, warrant, and covenant that: (i) you have the right and/or authority to enter into the Agreement; (ii) all Materials are free of viruses and/or other computer programming routines that may damage, interfere with, or expropriate any X Company system data or information; (iii) a click on your ad will not cause damage to or interfere with a userâs computer or other device or expropriate any user system data or information, change a userâs settings, or create a series of sequential, stand-alone advertisements (including by pop-up or pop-under window); (iv) you will not engage in, nor cause others to engage in, spamming or improper, malicious, or fraudulent clicking, impression, or marketing activities relating to any Program; (v) your Materials, X Ads (including products and services referenced therein), the website(s) to which the ads link, all emails, newsletters, and other items and technology in connection therewith, any tools or code you use or make available in connection with a Program, and/or any act or omission by you relating to a Program (a) do not and will not violate any Laws, the Policies, or any other agreement to which you are a party, (b) do not and will not infringe any copyright, patent, trademark, trade secret, or other intellectual property right of any person or entity, (c) do not breach any duty toward, or rights of, any person or entity, including rights of publicity and/or privacy, and (d) are not false, deceptive, misleading, defamatory or libelous and any results or outcomes therein are representative of outcomes a typical user can expect; (vi) you will not reverse engineer, disassemble, reconstruct, decompile, copy, or create derivative works of any Program, or any aspect or portion thereof; (vii) you will comply with any trade sanction, and/or import or export regulation that applies to your use of our Programs and obtain all necessary licenses to use, export, re-export, or import our Programs as applicable; (viii) you will not provide access to the Programs, except to Authorized Users who are bound in writing by use and confidentiality restrictions which are no less protective of us than those contained in the Agreement; and (ix) you will comply with all applicable anti-bribery and anti-corruption laws, and you will not offer, promise, receive, authorize or give anything of value, to or from any person, in order to unduly influence any business decision.
9. INDEMNIFICATION. You will indemnify, defend, and hold harmless the X Entities from all claims, whether actual or alleged (collectively, âClaimsâ), that arise out of or in connection with (i) your Materials and/or X Ads, (ii) your or Authorized Usersâ use of any Program, X Company system, or X Service, (iii) your website or application(s), or (iv) your or Authorized Usersâ breach of your representations and warranties set forth in the Agreement. You are solely responsible for defending any Claim against a X Entity, subject to such X Entityâs right to participate with counsel of its own choosing, and for payment of all judgments, settlements, damages, losses, liabilities, costs, and expenses, including reasonable attorneysâ fees, resulting from all Claims against a X Entity, provided that you will not agree to any settlement related to any Claims without such X Entityâs prior express written consent regardless of whether or not such settlement releases the applicable X Entity from any obligation or liability.
10. WARRANTY DISCLAIMER. THE PROGRAMS, X SERVICE, X NETWORK, X CODE, AND DOCUMENTATION ARE PROVIDED ON AN âAS ISâ BASIS, WITHOUT WARRANTY, REPRESENTATION, CONDITION, OR GUARANTEE OF ANY KIND (INCLUDING THE RESULTS OF ANY AD CAMPAIGN), EXPRESS, IMPLIED, OR STATUTORY, OR ARISING OUT OF CUSTOM, COURSE OF DEALING OR TRADE USAGE, AND YOUR USE THEREOF IS AT YOUR OWN RISK. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, WE DISCLAIM ON BEHALF OF OURSELVES, AND ALL X ENTITIES, ANY AND ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, OR GUARANTEES, INCLUDING ANY WARRANTIES OF TITLE, MERCHANTABILITY, SERVICE QUALITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE X SERVICE OR X NETWORK WILL BE UNINTERRUPTED OR ERROR-FREE.
11. LIMITATION OF LIABILITY. EXCEPT FOR (I) CONFIDENTIALITY OBLIGATIONS SET FORTH IN SECTION 6 ABOVE, (II) YOUR INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 9 ABOVE, AND (III) AMOUNTS DUE AND PAYABLE BY YOU HEREUNDER, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY LIABILITY OF THE X ENTITIES AND YOU IN CONNECTION WITH THE AGREEMENT, UNDER ANY CAUSE OF ACTION OR THEORY, WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE OR OTHERWISE, WILL BE STRICTLY LIMITED TO THE LESSER OF THE AMOUNT ALREADY PAID BY YOU TO US PURSUANT TO THE AGREEMENT IN THE SIX-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM OR U.S. $250,000 (OR ITS EQUIVALENT IN THE APPLICABLE CURRENCY). IN NO EVENT WILL THE X ENTITIES OR YOU BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, LOST PROFITS, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE AGREEMENT. YOU WILL NOT HOLD A X COMPANY RESPONSIBLE FOR THE SELECTION OR RETENTION OF, OR ANY ACTS, ERRORS, OR OMISSIONS BY, ANY THIRD PARTY IN CONNECTION WITH THE AGREEMENT, INCLUDING WITH RESPECT TO ACTIONS BY ANY THIRD PARTY RELATING TO OR IN CONNECTION WITH YOUR X ADS, REGARDLESS OF THE INTENT OF SUCH THIRD PARTY.
12. TERMINATION. At any time, for any or no reason, we may terminate any Program, and you or we may terminate the Agreement. At any time and at our sole discretion, we may update or modify any Program features or functionality, or the Agreement. We may also, at our sole discretion, terminate your participation in any Program or suspend or limit your participation in any Program or part thereof, including suspending or removing your X Ads. The X Entities will have no liability regarding the foregoing decisions. Upon termination of any Program T&Cs or the suspension or discontinuation of any Program or your participation therein, your outstanding payment obligations incurred under such Program will become immediately due and payable. Sections 1, 2, 3 (first, fourth, and ninth sentences only), and 4 through 22 of this MSA, and those provisions specified in any Program T&Cs will survive termination of the Agreement.
13. NOTICES. We may give notices to you, including regarding updates to the Agreement, by posting on the X Service, or by email to the address provided by you. By continuing to access or use a Program after any such updates to the Agreement, you agree to be bound by the updated Agreement. You must ensure that your contact and account information is current and correct, and promptly notify us in writing of any changes to such information. You will send all notices to us via recognized overnight courier or certified mail, return receipt requested, to: Legal Department, X Asia Pacific Internet Pte. Ltd., 138 Market Street, CapitaGreen #21-04, Singapore 048946.
14. CHOICE OF LAW; ARBITRATION. The terms of the Agreement and any dispute relating thereto or between you and us will be governed by, interpreted, and construed in accordance with the laws of Singapore, without regard to conflict/choice of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the Agreement. If a dispute arises (except for payment disputes, which will be resolved as described in Section 2), you agree to provide X with notice of the dispute, and to provide a fifteen (15) business day resolution period in which we may attempt to work out the dispute informally. If, after the fifteen (15) business day resolution period, we cannot work out the dispute, you agree that any dispute arising out of or in connection with the Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of the arbitrator shall be English. Judgment on any award may be entered in any court having jurisdiction. You and X both agree that any claim or dispute covered by the Agreement (except for payment disputes, which must be submitted as described in Section 2, and except for intellectual property disputes) must be referred to arbitration within one (1) year of the date of the occurrence of the event or facts giving rise to a claim or dispute that is arising out of or related to the Agreement.
15. ENTIRE AGREEMENT AND ORDER OF PRECEDENCE. The Agreement constitutes the entire agreement and understanding between you and us regarding the subject matter contained herein and supersedes all proposals, representations, claims, and communications in all forms of media (including all instructions, advertisements, messages, and policies), written and oral, regarding the subject matter contained herein. No terms or conditions including without limitation, your pre-printed forms, purchase orders and/or clickthrough or shrinkwrap terms, whether or not signed by or accepted by us, will apply, and all such terms shall automatically be null and void. Only the terms set forth in the Agreement will be binding on us. The terms of any specific Program T&Cs govern only that Program, and not any other Program, except as specifically referenced in such Program T&Cs. If there is a conflict between the MSA, any Program T&Cs, and any Insertion Order, the conflict will be resolved according to the following order of precedence: (1) Program T&Cs; (2) MSA; and (3) Insertion Order. Notwithstanding the foregoing, the terms of an Insertion Order may amend the MSA and/or the applicable Program T&Cs only if the amended terms contained in such Insertion Order: (i) apply only to the account(s) listed in the Insertion Order; (ii) apply only to that Insertion Order; (iii) specifically identify the provision(s) of the Program T&Cs or the MSA they amend; and (iv) both you and we sign the Insertion Order. If the Agreement is translated into any languages other than English, such translation is provided as a courtesy only, and the English language text will control and take precedence in case of any conflict with the translated text.Â
16. WAIVER. Only a written instrument specifically waiving compliance that is executed by whichever of you or us is entitled to waive such compliance may waive any term(s) and/or condition(s) of the Agreement. No waiver by you or us of a breach of any provision hereof will be deemed a waiver of any other breach of such provision or a waiver of the provision. If any provision of the Agreement is held or made invalid or unenforceable for any reason, such invalidity will not affect the remainder of the Agreement, and the invalid or unenforceable provision will be replaced by a valid provision that has a similar economic effect.Â
17. FORCE MAJEURE. Neither we nor you will have any liability under the Agreement by reason of any failure or delay in the performance of our or your obligations on account of strikes, shortages, riots, acts of terrorism, insurrection, fires, flood, storm, explosions, earthquakes, epidemics, Internet and/or electrical outages, computer viruses, acts of God, war, governmental action, or any cause that is beyond our or your reasonable control.Â
18. RELATIONSHIP. You and we are independent contractors and nothing in the Agreement will be construed to create, evidence, or imply any agency, employment, partnership, or joint venture between you and us. Except as otherwise set forth in the Agreement, neither you nor we will have any right, power, or authority to create any obligation or responsibility on behalf of the other and the Agreement is not intended to benefit, nor will it be deemed to give rise to any rights in, any third party. Notwithstanding the foregoing, you acknowledge and agree that the X Companies will be third-party beneficiaries to the Agreement and will be entitled to directly enforce, and rely upon, any provision in the Agreement, which confers a benefit on, or rights in favor of, them. Â
19. ASSIGNMENT. You may not assign, sublicense, or transfer the Agreement or any right or duty under the Agreement. Any assignment, transfer, or attempted assignment or transfer in violation of this Section 19 will be void and of no force or effect. We and our subsequent assignees may assign, delegate, sublicense, or otherwise transfer from time to time the Agreement, or the rights or obligations hereunder, in whole or in part, to any person or entity such as to our Affiliate(s).Â
20. OTHER. The Programs are proprietary to us and are protected by applicable state, federal, national, and international intellectual property laws and we retain all rights, title, and interests in and to the Programs, together with all derivative works, modifications, enhancements, and upgrades, but excluding your Materials. Any rights not expressly granted in the Agreement are reserved by you or us, as applicable, and all implied licenses are disclaimed. As used in the Agreement, the word âincludingâ is a term of enlargement meaning âincluding without limitationâ and does not denote exclusivity, and the words âwill,â âshall,â and âmustâ are deemed to be equivalent and denote a mandatory obligation or prohibition, as applicable. Services and obligations to be performed by us hereunder may be performed by other X Companies and/or third-party service providers. Â
21. ADVERTISING CLIENTS. Notwithstanding anything to the contrary in the Agreement, you may sell X Ads to a third party client specified in an Insertion Order (âClientâ) and make our advertising Programs available to them. You are solely responsible for payments under Section 2 above, regardless of whether you have received payment from the Clients. Further, you will be responsible for ensuring that each Client enters into an enforceable agreement with you that is as protective of X Companies and our Programs as the Agreement (âClient Agreementâ). You must ensure that all Clients are subject to and will abide by their Client Agreements, the terms and conditions in any applicable Program T&Cs and Insertion Orders, and the Policies (collectively, âClient Termsâ). If you find any breach of the Client Terms by your Client, you will notify X of the breach immediately. Any breach of the Client Terms by your Client shall be deemed a breach of the Agreement by you.
22. THIRD PARTY RIGHTS. Save as expressly set out in the Agreement, a person who is not a party to the Agreement has no right under the Contracts (Rights of Third Parties) Act (Chapter 53B) to enforce any term of the Agreement, regardless whether such person or entity has been identified by name, as a member of a class or as answering a particular description.
X ADS PROGRAM T&Cs
By participating in the X Ads Program in a particular country, you agree that your participation will be governed by and subject to the applicable X Master Services Agreement (the "MSA") and the following X Ads Program T&Cs (collectively, the "Agreement"):Â
1. PROGRAM USE. We provide you with access to our Program for promoted ads, promoted trends, and promoted accounts (respectively, the âPromoted Ads,â âX Takeovers,â and âFollower Adsâ) as well as other ad units we offer for your use (collectively the âX Adsâ). You will pay for all engagements, impressions, and/or clicks (each an âAction,â collectively âActionsâ) on your X Ads that we deliver, as stated on the applicable Insertion Order or in your online account. Promoted Ads and Follower Ads are displayed on a space-available basis and are not guaranteed to appear on the X Network. X Takeovers will appear in accordance with the specifications on the applicable Insertion Order. Except with respect to X Takeovers, (i) we do not guarantee that your ads will be placed in, or available through, any part of the X Network, nor do we guarantee that your ads will appear in a particular position, and (ii) we will use commercially reasonable efforts to deliver Actions as specified by you in your X Ads account during campaign setup, as applicable.Â
2. PLACEMENT OF ADS. For X Takeovers, if your Materials, including any updates, are not given to us three (3) days prior to the anticipated start date of the campaign, or do not conform to the Policies and specifications, (i) we are not required to place your X Takeover as stated on an Insertion Order, and (ii) you are still responsible for payment for the X Takeover. Â
3. MAKE GOODS. If we fail to deliver a X Takeover as specified in an Insertion Order, then, notwithstanding anything to the contrary in the Agreement, our sole liability is limited, at our election, to one of the following: (i) a refund of any prepaid charges representing the undelivered portion, if any; or (ii) rebooking of the X Takeover to a similarly priced available date. Make goods for any other X Ads products are at our sole discretion and will be provided as (a) bonus media to be delivered at a later date, or (b) a credit memo.
4. DATA USAGE. In addition to the restrictions set forth in the MSA, you and we agree as follows:
a. Definitions. As used in the Agreement, the following terms will have the following definitions: (i) âIO Detailsâ are details set forth in an applicable Insertion Order but only when expressly associated with you or us, including ad pricing and placement information, ad description, and ad targeting information; (ii) âPerformance Dataâ is data regarding a campaign gathered during delivery of an ad pursuant to an applicable Insertion Order (e.g., number of impressions, engagements, and header information), but excluding Site Data or IO Details; (iii) âSite Dataâ is any data that is (a) our preexisting data used by us pursuant to an applicable Insertion Order, (b) gathered pursuant to an Insertion Order during delivery of an ad that identifies or allows identification of us, our site, brand, content, context, or users, or (c) entered by users on the X Network; and (iv) âRepurposingâ means retargeting a user or appending data to a non-public profile regarding a user for purposes other than performance of an applicable Insertion Order.
b. Use of Data. Unless otherwise authorized by us in writing, you will not: (i) use IO Details, Performance Data, or Site Data for Repurposing; or (ii) disclose our IO Details or Site Data, except pursuant to the restrictions contained below regarding Transferring Parties. Unless otherwise authorized by you, we will not use or disclose your IO Details or Performance Data for Repurposing or any purpose other than performing under an applicable Insertion Order. X may, at your request (email acceptable), transmit data regarding your campaigns on the X Network to a third party as designated by you and approved by us, in our sole discretion. Notwithstanding the foregoing, our measurements remain the definitive measurements under the Agreement. You and we (each a âTransferring Party(ies)â) will require any third party or Affiliate used by the Transferring Party in performance of the applicable Insertion Order on behalf of such Transferring Party to be bound by confidentiality and non-use obligations at least as restrictive as those imposed on the Transferring Party under these Program T&Cs, unless otherwise set forth in the applicable Insertion Order.
5. TERMINATION; EFFECTS OF TERMINATION. Notwithstanding Section 12 of the MSA, (i) you may cancel X Takeovers upon thirty (30) days prior written notice to us (email acceptable); and (ii) you may not cancel X Takeovers identified by X as âpremium.â If you terminate these X Ads Program T&Cs, all terms and conditions of the Agreement will survive until such time as all Insertion Orders under this Program have ended. Sections 3, 4, and 5 of these X Ads Program T&Cs will survive any such termination.
6. DATA PROCESSING. To the extent that any personal data is acquired and processed by us in the provision of the X Ads Program to you, this data will be processed at all times by us, X Asia Pacific Internet Pte. Ltd., as a data processor on behalf of X Internet Unlimited Company, a X Company registered under the laws of Ireland. For the avoidance of doubt, User Volunteered Data is controlled by you, not X or any other X Company.
X CUSTOM AUDIENCES PROGRAM T&Cs
By participating in the X Custom Audiences Program, under the X Ads Program, in a particular country, you agree that your participation will be governed by and subject to the applicable X Master Services Agreement (the âMSAâ), the X Ads Program T&Cs, and the following X Custom Audiences Program T&Cs (collectively, the âAgreementâ):
1. PROGRAM USE.
a. We provide you with access to the Custom Audiences Program whereby you or your third party service provider approved by us (âData Partnerâ) provide X with data, which may be hashed or anonymized, and may include, for example, email addresses, cookie IDs, device IDs, or phone numbers (âAdvertiser Dataâ). We use Advertiser Data, at your instruction, to match to our users and create audiences (âCustom Audiencesâ) for your use in connection with your advertising campaigns on the X Network. If you participate in the X Conversion Tracking Program, we will use Conversion Data to create Custom Audiences for you. We will cease creating Custom Audiences for you based on a conversion if you disable the Custom Audiences feature for such conversion.Â
b. Subject to the terms referenced herein, we will store such Custom Audiences for you and use Custom Audiences at your direction to target your advertising campaigns on the X Network.Â
c. You may not use the Custom Audiences Program unless you are an Advertiser, or an agency or Ads API Partner acting on behalf of an Advertiser. Subject to these terms and Laws, you may (i) choose to share your Custom Audiences with other accounts with which you are affiliated or have a business relationship; or (ii) license data from a third party to provide to us as Advertiser Data. You may not sell access to or use of your Custom Audiences.
2. DATA USE. Advertiser Data will not be used except to match to our users at your direction, will not be shared with other advertisers or third parties, and will be deleted after the matching process is complete. Unless you notify us otherwise in writing, we will, however, share data about your Custom Audiences Program advertising campaigns with your Data Partner (as applicable). Custom Audiences that you create will not be (i) disclosed to any other advertiser or any third party, or (ii) used by X except to provide services to you, unless we have your permission or are required to do so by Laws. We will implement technical, physical and administrative measures for the purposes of (a) maintaining the confidentiality, security and integrity of your Advertiser Data and Custom Audiences and (b) guarding against the accidental or unauthorized access, use, alteration, or disclosure of Advertiser Data and Custom Audiences within X systems. With respect to your use of the Custom Audiences Program, you and we will be subject to the X Processor Data Processing Addendum located at https://privacy.x.com/en/for-our-partners/global-dpa (or any successor url).
3. COMPLIANCE. You represent and warrant, and will ensure that your Data Partner, if applicable, represents and warrants, that (i) you or such Data Partner have secured all necessary rights, consents, waivers, and licenses to share and use Advertiser Data as described herein; (ii) you or such Data Partner have (a) provided any users from whom the Advertiser Data is collected with legally-sufficient notice that fully discloses the collection, use and sharing of the Advertiser Data for purposes of online behavioral advertising, and (b) obtained legally-sufficient consent for this activity, including by providing instructions to users on how they can opt out of our online behavioral advertising through the methods described at https://help.x.com/safety-and-security/privacy-controls-for-tailored-ads (or any successor url), and, where required by Laws, obtaining express, freely given, specific, informed and unambiguous consent (âExpress Consentâ) from users for this data processing; and (iii) Advertiser Data does not contain any data pertaining to any users who have exercised an option to opt out of online behavioral advertising and, where required by Laws, have either not provided or revoked Express Consent to process their data for this activity. Your participation in the Custom Audiences Program is subject to X's Policies for Conversion Tracking and Custom Audiences, at https://business.x.com/help/ads-policies/campaign-considerations/policies-for-conversion-tracking-and-custom-audiences.html (or any successor url).Â
4. TERMINATION; EFFECT OF TERMINATION. You may terminate your use of the Custom Audiences Program at any time with notice to us and by way of deleting your Custom Audiences from your account. You acknowledge and agree that in the event you terminate your participation in the Custom Audiences Program and/or delete your data, we will be unable to continue to provide the services to you in connection with the Custom Audiences Program. Further, if you terminate these Custom Audiences Program T&Cs, all terms and conditions of the Agreement will survive until such time as all Insertion Orders under this Custom Audiences Program have ended. Sections 2-5 of these Custom Audiences Program T&Cs will survive any such termination.
5. OTHER. Except where expressly noted otherwise, in the event of any conflict between these Custom Audiences Program T&Cs, the X Ads Program T&Cs, the Conversion Tracking Program T&Cs and the MSA, these Custom Audiences Program T&Cs will govern with respect to the conflict only.
X CONVERSION TRACKING PROGRAM T&Cs
By participating in the X Conversion Tracking Program, under the X Ads Program, in a particular country, you agree that your participation will be governed by and subject to the applicable X Master Services Agreement (the "MSA"), the X Ads Program T&Cs, the X Custom Audiences Program T&Cs, as applicable, and the following X Conversion Tracking Program T&Cs (collectively, the "Agreement"):
1. PROGRAM USE. We provide you with access to the Conversion Tracking Program, whereby you, through use of X's conversion tracking products or through a third party provide us with Conversion Tracking Data (as defined below). We, directly or through a third party, use Conversion Tracking Data to measure or assist in measuring conversions or actions of users on your websites, mobile applications or offline, as set forth herein. For clarity, nothing herein will be construed to restrict you from independently collecting data from your websites or mobile applications, or from using such independently collected data in any way.
2. DATA SHARED WITH X.
a. Through the use of our conversion tracking products, you may send X the following types of data (collectively, âConversion Tracking Dataâ):
i. âMatch Dataâ is data that you provide to us that personally identifies an individual, such as email addresses, cookie IDs, device IDs, or phone numbers for the purpose of matching that individual to a X user.
ii. âConversion Dataâ is data that you provide to us regarding conversions or actions of individuals on your website or mobile applications or offline, such as app installs, website visits and product purchases.
b. If you purchase X Ads on a conversion basis that is dependent on a userâs action outside of the X Service (e.g., a cost per install campaign), you will, or will cause a third party to, provide X with Conversion Tracking Data sufficient to allow us to identify all conversions arising from the applicable campaigns.
c. XÂ will not directly share Conversion Tracking Data that you provide to us with any third parties unless (i) youâve previously informed X that we may do so, (ii) X is required to do so by law, or (iii) X receives a request from an individual for a copy of their Conversion Tracking Data in our possession.
d. We will implement technical, physical and administrative measures for the purposes of (i) maintaining the confidentiality, security and integrity of your Conversion Tracking Data and (ii) guarding against the accidental or unauthorized access, use, alteration, or disclosure of Conversion Tracking Data within X's systems.
3. DATA USE AND RESTRICTIONS.Â
a. By providing X with Match Data you are instructing us to use it to connect a userâs action or conversion on your app, website or offline to a userâs actions on the X Service (a âMatchâ) as well as to associate corresponding Conversion Data with that user. Match Data will not be used for any other purpose or directly shared with third parties. With respect to Match Data, you and X will be subject to the obligations set forth in the Processor Data Protection Addendum found here: https://privacy.x.com/en/for-our-partners/global-dpa.
b. By providing X with Conversion Data you are instructing us to use it to: (i) measure conversions and provide you, either directly or through an approved third party partner, with metrics, analytics or reports related to your advertising campaigns (âReportsâ); (ii) create Custom Audiences for your use, as further described in the X Custom Audiences Program T&Cs; (iii) optimize our ad targeting and ad delivery models; and (iv) develop, maintain and improve our products and systems. With respect to Conversion Data you share with us, you and we will be subject to the Inbound Controller to Controller Data Protection Addendum found here: https://gdpr.x.com/en/inbound-controller-dpa.html, provided that you agree that you may only use Reports for internal business purposes and to optimize your X advertising campaigns. For the avoidance of doubt, you may not use Reports for any other purpose, including repurposing, retargeting (except through the Custom Audiences Program), improving models or appending to a nonpublic profile and that you may not disaggregate or re-identify any data made available to you by X through this Program.
c. In the event you receive a Report that is not in aggregated and/or anonymized form, you will not commingle the data contained in such a Report with other data or across advertising campaigns and you will destroy it (i) the sooner of six (6) months of receipt of such data or when you no longer have a legitimate business need to retain it, or (ii) within ninety (90) days of receipt if it contains IO Details or data that would reasonably enable you to identify a specific user on X. With respect to such non-aggregated Reports, you and we will be subject to the Outbound Controller to Controller Data Protection Addendum found here: https://gdpr.x.com/en/controller-to-controller-transfers.html.
d. For certain conversion tracking products, X offers the functionality for you to restrict Xâs use of certain data you make available to us in connection with those products (âRDUâ). If you implement RDU for a measurement product, X will (i) use Conversion Data solely to provide you with measurement and, if you so instruct us, to create Custom Audiences for your use, as further described in the X Custom Audiences Program T&Cs, and (ii) process Conversion Data that constitutes âpersonal informationâ or âpersonal dataâ (as defined by data protection Laws) that it receives from your use of that product in accordance with the Processor Data Protection Addendum found here: https://privacy.x.com/en/for-our-partners/global-dpa.
4. LICENSE FROM X. The Pixel and conversions API are owned exclusively by X. We grant you a nonexclusive, limited, non-transferable, revocable, and non-sublicensable license to use the Pixel and conversions API solely in connection with the Conversion Tracking Program.
5. COMPLIANCE.
a. Unless you have written permission, you may not use Xâs conversion tracking products associated with your X Ads account on websites or mobile applications that you do not own or control. Â
b. You represent and warrant that (i) you provide your end users with legally-sufficient notice that you are working with third parties to collect user data through your websites, mobile applications or offline, for purposes of serving ads targeted to their interests, and legally-sufficient instructions for such users on how they can opt out of interest-based advertising through an applicable opt-out mechanism described here: https://help.x.com/safety-and-security/privacy-controls-for-tailored-ads (or any successor url); (ii) you have secured all necessary rights, consents, waivers, and licenses to share and use Conversion Tracking Data as described herein; (iii) where required by applicable Laws, you have obtained express, freely given, specific, informed and unambiguous consent (âExpress Consentâ) from users for accessing or storing their information and for the data usage described herein; and (iv) Conversion Tracking Data does not contain any data pertaining to any users who have exercised an option to opt out of online behavioral advertising and, where required by Laws, have either not provided or revoked Express Consent to process their data for this activity. Further, where required by Law, you must ensure and be able to verify that youâve received Express Consent before using a X measurement product to access or store that end user's information.
c. Your participation in the Conversion Tracking Program is subject to Xâs Policies for Conversion Tracking and Custom Audiences, found here: https://business.x.com/help/ads-policies/campaign-considerations/policies-for-conversion-tracking-and-custom-audiences.html (or any successor url).
d. You will promptly notify X, in writing, of any actual legal complaint, action or challenge related to the use of Conversion Tracking Data provided to X or otherwise obtained by X from your properties through Xâs conversion tracking products, and will fully cooperate with us in any response.
6. TERMINATION; EFFECT OF TERMINATION. You may terminate your use of the Conversion Tracking Program at any time by ceasing to transmit Conversion Data to us. If you otherwise provide us with notice of termination of these Conversion Tracking Program T&Cs, all terms and conditions of the Agreement will survive until such time as you cease transmitting Conversion Data to us. Sections 2, 3, 5 and 6 of these Conversion Tracking Program T&Cs will survive any such termination.
AMPLIFY PROGRAM T&Cs
By participating in the Amplify Program, under the X Ads Program, in a particular country, you agree that your participation will be governed by and subject to the applicable X Master Services Agreement (the âMSAâ), the X Ads Program T&Cs, and the following Amplify Program T&Cs (collectively, the "Agreement"):
1. PROGRAM USE. We provide you access to the âAmplify Program,â which enables you to upload advertising content or materials (âAmplify Ads,â which shall be deemed Materials as set forth in the MSA) into your account for use and display in conjunction with third party Posts (defined below) (âPublisher Content,â together with Amplify Ads, âMediaâ). For the purposes of these Amplify Program T&Cs, a âPostâ means a short-form text and multimedia-based message distributed via the X Service. If applicable, you may set forth certain targeting and/or categorization criteria for use in connection with the display of your Amplify Ads through the Amplify Program. Any and all Amplify Ads or Media displayed via the Amplify Program will be considered X Ads, as set forth in the MSA, and all provisions regarding X Ads in the MSA will apply.
2. RESTRICTIONS. With respect to any Materials used in connection with the Amplify Program, you have secured all necessary rights, consents, waivers and licenses for use of such Materials. Further, you will not, and will not allow any third party to, encourage or require users to engage with Amplify Ads in such a fashion that may be misleading or deceptive to the user accessing the Amplify Ad or Media, which may include methods such as offering incentives, points, rewards, cash, prizes, or anything else monetary value, or any other methods that are malicious or fraudulent.
3. TERMINATION; EFFECT OF TERMINATION. We may update or modify the Amplify Program features or functionality, in our sole discretion, at any time. Notwithstanding anything to the contrary in the Agreement, either party may terminate any Insertion Order under this Amplify Program within two (2) business daysâ notice to the other party.
4. OTHER. Access to this Amplify Program is at Xâs sole discretion.
Last updated: 2025 April 25