{"id":29192,"date":"2026-03-25T20:29:58","date_gmt":"2026-03-26T03:29:58","guid":{"rendered":"https:\/\/unlocked.microsoft.com\/?post_type=stories&#038;p=29192"},"modified":"2026-06-04T11:57:22","modified_gmt":"2026-06-04T18:57:22","slug":"children-international-breaking-poverty-cycles","status":"publish","type":"stories","link":"https:\/\/unlocked.microsoft.com\/children-international-breaking-poverty-cycles\/","title":{"rendered":"In service of empathy"},"content":{"rendered":"\n    <div id=\"block_88870fb136cf5b59db08480e1a102f43\" class=\"js-card js-full-width-feature fullwidth-feature fullwidth-feature--f-bottom fullwidth-feature--overlay-ultradark theme-overlay transition--media\" style=\"\">\n        <!-- Scrim -->\n                    <div class=\"fullwidth-feature__scrim\"><\/div>\n        \n        <div class=\"fullwidth-feature__wrapper js-full-width-feature-wrapper\">\n                        <div class=\"fullwidth-feature__header-wrapper transition--in-up js-full-width-feature-header\">\n\n                <!-- Heading -->\n                            <h1 class=\"fullwidth-feature__header fullwidth-feature__header__size-h2 \">\n                        In service of empathy                        <\/h1>\n        \n                <!-- Eyebrow -->\n                                    <div class=\"fullwidth-feature__eyebrow-wrapper\">\n                            <a\n        href=\"https:\/\/unlocked.microsoft.com\/collections\/the-uplift\/\"\n        target=\"\"\n            class=\"fullwidth-feature__eyebrow\">\n        Thriving Communities    <\/a>\n                        <\/div>\n                \n                <!-- Author -->\n                \n            <\/div>\n            <div class=\"fullwidth-feature__excerpt-wrapper transition--in-up js-full-width-feature-excerpt\">\n\n                <!-- Excerpt -->\n                            <div class=\"fullwidth-feature__excerpt\">\n                                    By supporting children and families at the community level, Children International is helping end cycles of poverty for good                                <\/div>\n        \n                <!-- CTA -->\n                \n                <!-- Download CTA -->\n                \n            <\/div>\n        <\/div>\n\n        <!-- Media -->\n        \n<div class=\"unlocked-media media-image js-media-image media--no-radius media-video--overlay-ultradark theme-overlay\">\n                        <picture class=\"\">\n                        <source\n            srcset=\"https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/children-international-hero-02.jpg 1746w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/children-international-hero-02-256x144.jpg 256w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/children-international-hero-02-480x270.jpg 480w, 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spacer-mobile-4\">\n<\/div>\n\n\n\n\n<div id=\"block_6a43d937e4feb\" class=\"row row--space-between column__container mobile-column-gap-4 column--layout-40-60\">\n    \n<div id=\"block-column_6a43d937e1d0e\" class=\"column\">\n    \n<div\n    id=\"block_e276e0293c16a326b77a3cad657c7408\"\n    class=\"share-block \">\n    \n<section\n    class=\"social-share js-social-share social-share--left\"\n        aria-label=\"Share In service of empathy on social media\"\n    tabindex=\"0\"\n    >\n\n    <div class=\"social-share__item social-share__btn--link-copied js-social-share-link-copied\"\n        aria-hidden=\"true\"\n    >\n        <div class=\"social-share__btn--link-copied__wrapper\">\n            <svg class=\"svg-icon\"  width=\"10\" height=\"8\" aria-hidden=\"true\"  role=\"img\" focusable=\"false\" viewBox=\"0 0 10 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M1 3.52148L3.8125 6L9 1\" stroke=\"currentColor\" stroke-width=\"1.5\"\/><\/svg>            Link 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10.7502V9.06274H9.60547V22.0002H13.543V14.6877C13.543 13.5627 13.543 12.4377 15.5117 12.4377C17.4805 12.4377 17.4805 13.5627 17.4805 14.6877V22.0002H21.418V14.6877C21.418 11.3127 20.8555 9.06274 16.9197 9.06274Z\" fill=\"currentColor\"\/><path d=\"M5.38672 7.9375C6.47403 7.9375 7.35547 7.05606 7.35547 5.96875C7.35547 4.88144 6.47403 4 5.38672 4C4.29941 4 3.41797 4.88144 3.41797 5.96875C3.41797 7.05606 4.29941 7.9375 5.38672 7.9375Z\" fill=\"currentColor\"\/><title id=\"icon-6a43d937e15da\">LinkedIn<\/title><\/svg>    <\/a>\n\n        \n    <\/div>\n\n    \n    <div\n        class=\"sr-text js-social-status\"\n        role=\"status\"\n    ><\/div>\n<\/section>\n<\/div>\n\n\n\n\n<div\n    id=\"block_6a43d937e16e8\"\n    class=\"spacer spacer-4 spacer-mobile-2\">\n<\/div>\n\n\n\n\n<div\n    id=\"block_2ca986e65dc5c80bb989f17e37101a17\"\n    class=\"publication-date \">\n    <p class=\"publication-date__text\">March 25, 2026<\/p>\n<\/div>\n\n\n<\/div>\n\n\n<div id=\"block-column_6a43d937e4e64\" class=\"column\">\n    \n\n<div\n    id=\"block_6a43d937e1f0a\"\n    class=\"rich-text transition--in-up \">\n    <h6 class=\"--h6\">For Children International, the fight against poverty has always been deeply personal. The nonprofit supports families and communities one at a time, building relationships that help break cycles of generational poverty through education and opportunity.<\/h6>\n<p>Juan Carlos Donado Zambrano\u2019s journey with <a href=\"https:\/\/www.children.org\/\" target=\"_blank\" rel=\"noopener\">Children International<\/a> began when he was just seven years old, growing up in a community where access to education\u2014and later, technology\u2014could be out of reach. As a sponsored participant, he joined youth programs that helped him build skills and confidence, and eventually began volunteering in the sponsorship relations department. Children International even helped support his English studies, something he credits as a key step in opening doors for his future.<\/p>\n<p>&#8220;Our goal is to break the cycle of poverty by providing communities with what they lack. Technology has helped us save time and provide more human-to-human interactions,\u201d says Juan Carlos Donado Zambrano, Sponsorship Relations, Children International Colombia.<\/p>\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div\n    id=\"block_6a43d937e5d94\"\n    class=\"spacer spacer-6 spacer-mobile-4\">\n<\/div>\n\n\n\n\n<div id=\"block_accd6aef8e15aa7116d64dbd6d03f666\" class=\"video-player\">\n    <div id=\"videoplayer-1\" class=\"video-player__wrapper js-video-player theme-overlay  has-overlay-image\" aria-label=\"Watch \u201cHelping children worldwide\u201d\">\n        <div\n            id=\"video-player-overlay-d75d368f-510a-4497-a573-2ee6a496616c\"\n            class=\"video-player__overlay js-video-player-overlay\"\n            data-label-video-title=\"\u201cHelping children worldwide\u201d\"\n            data-label-desktop=\"Large group of cheerful children and young adults celebrating together outdoors, raising their hands in joy while holding books and supplies.\"\n     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https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/children-international-video-hero-1440x811.jpg 1440w\"\n                         \/>\n                        <img\n            src=\"https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/children-international-video-hero.jpg\"\n                                    width=\"1540\"\n            height=\"867\"\n                        class=\"\"\n            alt=\"Large group of cheerful children and young adults celebrating together outdoors, raising their hands in joy while holding books and supplies.\"\n            loading=\"lazy\"\n            decoding=\"async\" \/>\n            <\/picture>\n            <\/div>\n            <\/div>\n            <div class=\"video-player__overlay__info-container js-video-player-info-container\">\n                <span class=\"js-video-player__overlay__media-button\">\n                \n<button class=\"unlocked-button unlocked-button--circle \" aria-label=\"Play video, 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id=\"block_6a43d93844cfc\"\n    class=\"spacer spacer-6 spacer-mobile-4\">\n<\/div>\n\n\n\n\n<div id=\"block_6a43d938557a4\" class=\"row row--space-between column__container mobile-column-gap-4 column--layout-40-60\">\n    \n<div id=\"block-column_6a43d93854afa\" class=\"column column-vertical-align--top\">\n    \n\n<div\n    id=\"block_6a43d9384518e\"\n    class=\"rich-text transition--in-up \">\n    <\/div>\n\n\n\n\n<div\n    id=\"block_6a43d938452e3\"\n    class=\"spacer spacer-11 spacer-mobile-0 spacer--desktop-only\">\n<\/div>\n\n\n\n\n<div\n    id=\"block_fd59b8fa06aca19aa36285f59c4d8ac5\"\n    class=\"media-block transition--media\">\n    \n<div class=\"unlocked-media media-image js-media-image\">\n                        <picture class=\"\">\n                        <source\n            srcset=\"https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International.jpg 1169w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International-256x261.jpg 256w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International-480x490.jpg 480w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International-768x784.jpg 768w, https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International-1024x1046.jpg 1024w\"\n                        sizes=\"(max-width: 767px) 92vw, 85vw\" \/>\n                        <img\n            src=\"https:\/\/unlocked.microsoft.com\/wp-content\/uploads\/2026\/03\/Juan-Childrens-International.jpg\"\n                                    width=\"1169\"\n            height=\"1194\"\n                        class=\"ratio--4-5\"\n            alt=\"Man in pink polo shirt sitting at white desk in office with bookshelves in background\"\n            loading=\"lazy\"\n            decoding=\"async\" \/>\n            <\/picture>\n            <\/div>\n<\/div>\n\n\n\n<div\n    id=\"block_6a43d9385348e\"\n    class=\"spacer spacer-2 spacer-mobile-2\">\n<\/div>\n\n\n\n\n<div id=\"block_b18248b6104d6326f92a334e82e2586e\" class=\"transition--in-up \">\n    <div class=\"pullquote pullquote__left pullquote__h4\">\n        <blockquote class=\"quote quote__h4 quote--show-marks\">Copilot and other Microsoft tools give us the time to be more into the needs of the community.<\/blockquote>\n                    <div class=\"quote__attribution\">\n                                    <div class=\"attribution-name\">Juan\u00a0Carlos Donado Zambrano\u00a0<\/div>\n                                                    <div class=\"attribution-description\">Sponsorship Relations, CI\u00a0Colombia<\/div>\n                            <\/div>\n                    <\/div>\n<\/div>\n\n\n<\/div>\n\n\n<div id=\"block-column_6a43d938556b3\" class=\"column column-vertical-align--top\">\n    \n\n<div\n    id=\"block_6a43d93854ff0\"\n    class=\"rich-text transition--in-up \">\n    <p>Today, at 38, Juan has spent the last 15 years working for Children International\u2014first as an internal translator and now as part of the sponsorship relations team that keeps sponsors and children connected. He translates letters back and forth, supports communication around special donations and packages, and helps ensure every message meets the organization\u2019s guidelines before it reaches a family or sponsor. As the work has shifted from paper letters to digital tools, Juan has helped embrace new systems that make the process faster and more efficient.<\/p>\n<p>Juan&#8217;s story demonstrates lasting progress built through consistent, personal support, and the need is huge. Tens of thousands of children are still waiting for sponsorship each month, alongside millions more worldwide living in extreme poverty. But every moment of connection depends on a vast amount of time-consuming documentation, reporting, and coordination.<\/p>\n<p>&#8220;The efficiencies we gain through technology are reinvested directly into children\u2014more workshops, more facilitators, more time,&#8221; says Hermelinda Guarin, Agency Director, Children International Colombia.<\/p>\n<p>Historically, the organization has strived to increase the number of children it serves without increasing costs, but this work has taken valuable time away from their mission. Recognizing that too much of the day was being consumed by administrative tasks, Children International saw an opportunity to use tech to give staff more time to focus on outreach.<\/p>\n<\/div>\n\n\n\n\n<div\n    id=\"block_6a43d938552c6\"\n    class=\"spacer spacer-6 spacer-mobile-4\">\n<\/div>\n\n\n\n\n<div\n    id=\"block_6a43d938554c5\"\n    class=\"rich-text transition--in-up \">\n    <h4 class=\"--h4\">Freeing people to focus on people<\/h4>\n<p>Working with Microsoft partner eGroup Enabling Technologies, Children International rolled out Microsoft 365 Copilot to nearly 500 staff members around the world. Field teams were trained to apply Copilot to real, local challenges. Program managers used it to analyze large volumes of documents that once took weeks or months to review. And fundraising teams leaned on Copilot to align grant applications more closely with active programs. Staff across departments used it to draft communications, summarize meetings, and surface insights more quickly.<\/p>\n<p>&#8220;There is no comparison in speed from where we were to where we are today. Proofs of concept that used to take months are now done in days,&#8221; says John Sudduth, Director of Application Development Support and Delivery, Children International.<\/p>\n<p>For example, when new program notes, reports, and partner updates come in, staff can ask Copilot to pull key themes, surface open questions, and draft a clean summary for the team\u2014turning dense documentation into a starting point for action.<\/p>\n<p>Over time, Copilot became part of daily work\u2014as a support layer across familiar Microsoft 365 apps. This created faster work and far less friction for everyone. Tasks that once slowed momentum were streamlined, and information became easier to access. Staff reclaimed time to spend listening, mentoring, planning, and building trust with the communities. To help it stick, teams shared prompts and before-and-after examples, and early adopters acted as go-to guides\u2014bringing questions from the field back to the rollout team so guidance could keep improving in real time.<\/p>\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n<div\n    id=\"block_6a43d93855a12\"\n    class=\"spacer spacer-6 spacer-mobile-4\">\n<\/div>\n\n\n\n\n    <div id=\"block_52fa2a24dd40754b0a9de36ea2b32887\" class=\"js-card js-full-width-feature fullwidth-feature fullwidth-feature--f-bottom fullwidth-feature--overlay-none theme-overlay transition--media full-width-feature--has-custom-height\" style=\"--feature-desktop-height: 75svh; --feature-mobile-height: 45svh;\">\n        <!-- Scrim -->\n        \n        <div class=\"fullwidth-feature__wrapper js-full-width-feature-wrapper\">\n                        <div class=\"fullwidth-feature__header-wrapper transition--in-up js-full-width-feature-header\">\n\n                <!-- Heading -->\n                \n               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\n\n\n<div\n    id=\"block_6a43d93875e21\"\n    class=\"spacer spacer-11 spacer-mobile-0 spacer--desktop-only\">\n<\/div>\n\n\n\n\n<div id=\"block_58ba53d4901af941864bd033e8e85b05\" class=\"transition--in-up \">\n    <div class=\"pullquote pullquote__left pullquote__h4\">\n        <blockquote class=\"quote quote__h4 quote--show-marks\">For us, human connections matter. That human-to-human connection\u2014it\u2019s the basis of everything we do.<\/blockquote>\n                    <div class=\"quote__attribution\">\n                                    <div class=\"attribution-name\">Tim Bachta\u00a0<\/div>\n                                                    <div class=\"attribution-description\">VP, Information Technology, CI\u00a0<\/div>\n                            <\/div>\n                    <\/div>\n<\/div>\n\n\n<\/div>\n\n\n<div id=\"block-column_6a43d93877cd0\" class=\"column column-vertical-align--top\">\n    \n\n<div\n    id=\"block_6a43d93876659\"\n    class=\"rich-text transition--in-up \">\n    <h4 class=\"--h4\">Making connections easier across borders<\/h4>\n<p>Children International teams collaborate across countries, cultures, and languages, and for a global organization, language can be a bridge and a barrier. With Copilot helping teams capture meeting notes, summarize discussions, and draft follow-ups faster, cross-border work becomes smoother\u2014so staff spend less time reconstructing context and more time acting on it.<\/p>\n<p>&#8220;Technology allows us to bring people together\u2014children, families, facilitators, and supporters\u2014and deepen those human relationships,&#8221; says Tim Bachta, VP of Information Technology, Children International.<\/p>\n<p>Instead of getting slowed down by note-taking and follow-up documentation, teams can focus on clearer conversations and next steps, making collaboration feel more human and supportive across regions. Staff use Copilot to categorize and analyze thousands of program documents\u2014work that previously required extended review cycles can now be completed far more quickly, sometimes within a day. That kind of shift accelerates operations and changes what\u2019s possible. 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They mean more capacity to support children waiting for sponsorship, more time to design programs that respond to real community needs, and more space for creativity, care, and long-term thinking.<\/p>\n<p>In practice, that reclaimed time shows up in small moments with real weight\u2014faster follow-ups after community visits, clearer handoffs between teams, and more attention on the details that help programs stay responsive to what families are asking for now.<\/p>\n<p>&#8220;I&#8217;m very thankful for the opportunities Children International has given me, and the opportunity to grow personally, professionally,&#8221; says Juan.<\/p>\n<p>Grounded in dignity, connection, and opportunity, Children International adopted Copilot to support its values. 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