Userlist is an all-in-one email marketing platform that meets advanced needs of growing SaaS companies. Dynamic segments, conversion goals, Aâ /â B testing, companyâ -â level workflows â you name it.
Userlist helps you automate dozens of business use cases, all in one messaging tool. Start with user onboarding and add more, step by step.
Manipulate data, make your tools play together, and notify customer success or sales. Powered by best-in-class visual workflows.
Send a classic email message, and personalize it with user, company, and event data
Send a message inside your web application to onboard and engage users
Send an email to your own teamâs address, e.g. sales or support
Modify a property for a user or a company (works much better than tags)
Create a new event in the timeline of the user or company
Use a webhook to trigger your own instruments and send data
Use our Zapier and Make integrations to enable actions in thousands of other apps
Use a Teleport in workflows to advance the user to further locations
Keep repeating the actions until certain outcome happens
Keep cycling through a set of rules until a system finds the matching one
Randomly split your journeys in up to 5 paths to measure performance
Measure conversions with custom time windows anywhere in your journeys
Say goodbye to clunky workarounds. Your team will love how smooth and intuitive email marketing can be.
These SaaS companies are scaling their growth and marketing with Userlist. You could be doing that, too.
âUserlist team helped us set up lifecycle campaigns for both of my companies. It was like having an in-house marketing genie guiding the way.â
âUserlist has provided a really nice onboarding experience, and continued support is phenomenal. We are very, very grateful.â
âUserlist has the most flexible data model. Itâs the only tool that can handle n:m relationships between users and companies. And the API is awesome.â
âWe put off updating our trial onboarding campaign for years. Then we found Userlist. The project went from someday to done in just a few weeks.â
âItâs not like other tools donât have support available. But Userlist was so intentional about letting me know I should take advantage of their support. I felt so comfortable learning the system.â
âThe customer service has been top notch, the experience is simple, and the power of this platform is truly remarkable. Weâre thriving.â
âWe cut our churn by 25% in three months, which has a big impact on our growth. We did that through a couple messages in Userlist.â
âTake my money! Userlist is a game-changer. Almost too easy. The integration was like, write these two lines of code, and then you have this beautiful tool.â
â100% recommend Userlist. Itâs the only tool with the account-user relationship done right. Also, great customer service by very technical people.â
âIâm telling everyone about Userlist, still excited about the tool. Itâs the best spot for me to see what happened. Itâs literally my user list.â
âOur previous solution just didnât feel right. In-app messages, especially in-app broadcasts, are the absolute sweet spot for us.â
âFeels like you built this tool exactly for me. Itâs like using cheat codes for better user onboarding. I banged out three campaigns in about two hours!â
âItâs time for the landscape to shift. Moving from Intercom to Userlist has freed up a lot of pressure on the costs side of things.â
âThe tool is fantastic. The templates are so well thought-out. It literally saved me days compared to creating the emails from scratch.â
âYesterday I switched from Intercom to Userlist. Night. And. Day. Every startup/SaaS should switch to Userlist.â
âThis is exactly how workflow builders should work. Excited to see where the team takes this. Excited to use this for our email marketing.â
âUserlist is data-driven. Itâs so much better than tag-based automation. Really enjoy the simplicity and attention to detail in the product.â
âNo other email automation tool supports companies so well. Now I can record a company-level event once, and start a campaign for all users from that company.â
Are your customers B2B teams? You shouldnât be emailing a flat list. Userlist matches your data architecture, relationships, and roles.
Userlist offers two sets of segments: users and companies. Understand your accounts and how they move through their lifecycle.
Trigger workflows based on what happens on the company level, and then decide what team members receive the message (based on their role or use case).
Our data model reflects the complexity of your SaaS business. Userlist supports properties for users, companies, and relationships.
Letâs geek out. See examples of powerful things you can do in Userlist with customer data, segments, and workflows.
Letâs find users on Professional plan
Who performed event album_created at least 10 times during the last 30 days
Only counting gallery type albums with over 100 photos (see API docs for event properties)
Letâs create a segment of users who belong to at least 2 companies
While these companies should be paying customers on the Professional plan
And have more than 20 albums in their account
Letâs trigger a workflow when a company approaches their renewal in 2 weeks
But they have been dormant and havenât created any albums during the last 11 months
And only send this workflow to admins of such accounts
Letâs identify high-volume trials in your onboarding flow
Then send an internal note to your CS team to start manual onboarding
Create a custom event in user timeline, indicating that manual onboarding was started
Meanwhile, low-volume users receive a regular email for self-serve onboarding
Connect Userlist with your favorite tools. Get clean data from the right sources, so you never have to worry about manual sync again.
Userlist helps you automate dozens of business use cases, all in one messaging tool. Start with user onboarding and add more, step by step.
Every new customer gets a hands-on roadmapping call where we develop your custom tracking plan, segmentation plan, and lifecycle roadmap. You will walk away with a spreadsheet.
Donât have time to do things in-house? Pick one of our done-for-you packages. Our team will write your emails and set everything up â so you only have to flip the switch.
Our support is handled by a dedicated engineer who helps you integrate and troubleshoot any technical issues. Included in all plans, from day one.
Weâll take your lifecycle marketing to the next level using a model thatâs tailored to your SaaS customer journey.
Weâll help optimize your data tracking schema and segmentation, so that you track exactly the right things.
As you grow your user base, weâll make sure everything runs smooth, and you keep getting good ROI for every user in the database.
We run an industry-leading blog. We dig deep into SaaS email marketing, so that you can hit your growth targets.
Letâs see how Userlist fits into the bigger picture of your SaaS business. Youâll learn about our automation features, integrations, proven lifecycle frameworks, and how we can help you hit your SaaS growth targets.